Summary Since it’s publication, I have been reading through Quebec’s “Referential of Competencies for Public Service Leaders.” This framework was designed to help public servants navigate change and lead with coherence. What struck me most is how much of it applies...
Most residents want to understand where their tax dollars go, but municipal documents are often long, technical, and hard to navigate. A Citizen Dashboard makes that information visual, direct, and accessible — turning data into understanding. When citizens can see...
Summary: Accountability is not just about holding people responsible—it is about building trust, ensuring transparency, and aligning actions with shared values. Whether in government, business, or education, accountability is the framework that converts authority into...
Clear Communication Builds Strong Communities Clear communication is not a luxury in public life—it’s the foundation for trust, participation, and good decision-making. When people understand not just what is being said but also why it matters, they feel...
