Aaron Patella – Home Blog Français English When Communications Go Sideways When communication breaks down, it’s rarely because the facts are wrong — it’s because the tone, framing, or intent becomes defensive. In municipal or inter-organizational contexts, this can...
At our family Thanksgiving, we go around the table and say what we’re thankful for. We measure that grace, in a way — we pause, we notice, we give it form. Then we carry that awareness forward into the year that follows. In a community, the same principle applies....
Summary Since it’s publication, I have been reading through Quebec’s “Referential of Competencies for Public Service Leaders.” This framework was designed to help public servants navigate change and lead with coherence. What struck me most is how much of it applies...
Most residents want to understand where their tax dollars go, but municipal documents are often long, technical, and hard to navigate. A Citizen Dashboard makes that information visual, direct, and accessible — turning data into understanding. When citizens can see...
Municipal decisions affect every resident, yet too often, citizens only hear about them through dense minutes or fragmented social media posts. True accountability begins when information is shared in a way that people can easily understand, verify, and discuss. Clear...
