Aaron Patella – Home Blog Français English When Communications Go Sideways When communication breaks down, it’s rarely because the facts are wrong — it’s because the tone, framing, or intent becomes defensive. In municipal or inter-organizational contexts, this can...
Academics — myself included — sometimes hide behind complexity. We dress ideas in dense language, not always out of pride, but often out of insecurity. Complexity can feel comforting; it creates distance and gives the illusion of control. The same is true in...
At our family Thanksgiving, we go around the table and say what we’re thankful for. We measure that grace, in a way — we pause, we notice, we give it form. Then we carry that awareness forward into the year that follows. In a community, the same principle applies....
Summary Since it’s publication, I have been reading through Quebec’s “Referential of Competencies for Public Service Leaders.” This framework was designed to help public servants navigate change and lead with coherence. What struck me most is how much of it applies...
Most residents want to understand where their tax dollars go, but municipal documents are often long, technical, and hard to navigate. A Citizen Dashboard makes that information visual, direct, and accessible — turning data into understanding. When citizens can see...
