One thing you should know about me is that I am both resilient and fussy. I can spend a week on an icy mountain and complain vociferously when my chair is cold at the house. This is just one example of how context is everything!
But it shows you care when you know what the context is and you think about how to make sure your client is being taken care of. But Aaron what do you mean? Example please!
I went to a fish and chips joint in Montreal with the family and the place was BUSY, there were people coming in and out every 6 seconds and the outside temprature was about -4,000°C outside and the interior temperature was not very warm. But as you may have noticed I had to use the water closet. (Ergo the picture above) and it was tropical! It was great.
Think about this, in what other room in your establishment to you ask your clients to get naked and sit down???
And one thing I have noticed is that most small restaurants like to keep their bathrooms at about freezing! So this was a delightful change.
If you think this is the least used room in your business so you can cut in your budget by keeping the heat low, think again. It is the room where you take people in and host their most intimate needs. So consider this when you are saving money what it is costing the people who have to undergo your icy porcelain challenge.
Ask instead, how can we make the money to cover that cost and not where can we cut that no one will notice; because they always notice.
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